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Reverse Mortgage Loan

What Is a Reverse Mortgage?

A reverse mortgage is a specialised loan designed for Australians aged 60 and over (sometimes 55+) who own their own home and want to access the equity they’ve built up over the years without selling or moving.

Unlike a traditional mortgage where you make regular repayments, a reverse mortgage works in the opposite way – the lender pays you, either as a lump sum, regular income stream, or line of credit, and the loan (plus compound interest) is repaid when you sell the property, move into aged care, or pass away. This allows you to unlock the wealth in your home while continuing to live there for as long as you choose.

When Might You Need a Reverse Mortgage?

Reverse mortgages are ideal if you:

  • Are asset-rich but cash-poor: You own your home outright or have significant equity, but have limited income or superannuation for daily living expenses.
  • Want to supplement retirement income: Your pension and superannuation don't cover your desired lifestyle, and you want additional regular income.
  • Need funds for home modifications: You want to install accessibility features, renovate for aging in place, or make repairs but don't have savings available.
  • Are helping family financially: You want to assist children or grandchildren with education costs, home deposits, or other financial needs.
  • Need to pay off existing debts: You have credit card debts, personal loans, or other obligations creating financial stress.
  • Want to maintain independence: You prefer to stay in your own home rather than move to retirement living or downsize.
  • Are planning for aged care costs: You want to set aside funds for future aged care expenses or contribute to accommodation bonds.
  • Wish to enjoy your retirement now: You want to travel, pursue hobbies, or enjoy experiences while you're healthy enough to do so.

Key Advantages of Reverse Mortgages

  • Stay in your home: Continue living in your property for as long as you choose, so you never have to move unless you want to.
  • No regular repayments required: Unlike traditional loans, you don't need to make monthly repayments, eliminating financial stress and preserving cash flow.
  • Access your equity without selling: Unlock the wealth in your home without the disruption, costs, and emotional impact of selling and moving.
  • Flexible drawdown options: Choose how you receive funds, whether lump sum, regular payments, line of credit, or a combination to suit your needs.
  • No negative equity guarantee: Regulated reverse mortgages guarantee you'll never owe more than your home's value when sold.
  • Retain home ownership: You remain the legal owner of your property and benefit from any capital growth.
  • Tax-free funds: Money received from a reverse mortgage isn't taxable income.
  • Pension-friendly (in most cases): Funds drawn are generally not assessed under Centrelink income or assets tests, though rules vary depending on how you use the money.
  • Use funds however you choose: No restrictions on how you spend the money - it's your equity to use as you see fit.

How Reverse Mortgages Work

Reverse mortgages operate fundamentally differently from traditional home loans:

Traditional Home Loan

  • Borrow money upfront to purchase property
  • Make regular repayments (principal + interest)
  • Loan balance decreases over time
  • Build equity as you pay down the loan

Reverse Mortgage

  • Borrow against equity you already own
  • No regular repayments required
  • Loan balance increases over time (compound interest)
  • Equity decreases as loan grows

The Process

1

Assessment

  • The lender assesses your age, property value, and desired loan amount. Older borrowers can typically access more equity (15-45% of property value depending on age).

2

Approval

  • You receive approval for a maximum loan amount. You don't have to draw the full amount—you can take what you need now and access more later if required.

3

Drawdown

You receive funds as:

  • Lump sum: One-time payment for major expenses
  • Regular income stream: Monthly or quarterly payments for ongoing living expenses
  • Line of credit: Access funds as needed, only paying interest on what you draw
  • Combination: Mix of lump sum and regular payments

4

Compound Interest

  • Interest compounds on the loan balance (typically 7-9% p.a.). Unlike standard loans, this interest isn't paid monthly—it's added to your loan balance and compounds over time.

5

Repayment

The loan is repaid when:
  • You sell the property
  • You move into permanent aged care
  • You pass away (estate repays from property sale)
  • You choose to repay voluntarily

How Much Can You Borrow?

The key to understanding reverse mortgages is grasping how compound interest works over time:

Typical Maximum Loan-to-Value Ratios (LVR):

  • Age 60-64: 15-20% of property value
  • Age 65-69: 20-25% of property value
  • Age 70-74: 25-30% of property value
  • Age 75-79: 30-35% of property value
  • Age 80-84: 35-40% of property value
  • Age 85+: 40-45% of property value

These percentages are conservative to protect equity and ensure sufficient value remains to repay the loan even after years of compound interest.

Example Scenarios

Scenario 1

70-Year-Old Homeowner
  • Property value: $600,000
  • Maximum borrowing: $180,000 (30% LVR)
  • Takes $50,000 lump sum for home renovations
  • Reserves $130,000 for future needs

Scenario 2

75-Year-Old Couple
  • Property value: $800,000
  • Maximum borrowing: $280,000 (35% LVR)
  • Takes $100,000 to pay off debts
  • Sets up $1,500/month income stream ($18,000 p.a.)
  • Keeps line of credit available for emergencies

Understanding Compound Interest

The amount you can access depends primarily on your age and property value:

Example: $100,000 Borrowed at Age 70 Interest rate: 7.5% p.a. (compounding annually)

  • After 5 years: Loan balance = $143,563
  • After 10 years: Loan balance = $206,103
  • After 15 years: Loan balance = $295,888
  • After 20 years: Loan balance = $424,785
  • After 25 years: Loan balance = $609,834

As you can see, the loan balance grows significantly over time due to compound interest. However:

  • You still own your home and benefit from any property appreciation
  • The no negative equity guarantee protects you
  • You've had use of the funds throughout this period
understanding-compound-interest

Property Appreciation vs. Loan Growth

While your loan grows due to compound interest, your property typically appreciates in value:

Example Over 15 Years

  • Initial property value: $600,000
  • Reverse mortgage: $150,000 at 7.5% p.a.
  • Property growth: 4% p.a. average

Year 0

  • Property value: $600,000
  • Loan balance: $150,000
  • Equity remaining: $450,000

Year 15

  • Property value: $1,080,365 (grown at 4% p.a.)
  • Loan balance: $443,832 (grown at 7.5% p.a.)
  • Equity remaining: $636,533

Despite the compound interest, significant equity often remains due to property appreciation. However, results vary based on actual property growth and interest rates.

Ways to Receive Funds

Lump Sum Payment

Receive the full approved amount at once for major expenses like:

  • Home renovations or modifications
  • Paying off existing debts
  • Purchasing a vehicle
  • Helping family with home deposits
  • Paying for medical treatments

Regular Income Stream

Receive monthly or quarterly payments to supplement your income for:

  • Daily living expenses
  • Utilities and rates
  • Medical costs and medications
  • Leisure and lifestyle expenses
  • Travel and hobbies

Line of Credit

Access funds as needed, when needed, with interest only charged on amounts drawn:
  • Emergency medical expenses
  • Unexpected repairs or maintenance
  • Opportunistic spending (travel deals, family needs)
  • Gradual home improvements
  • Bridging temporary income gaps

Combination Approach

Many borrowers use multiple drawdown methods:
  • Lump sum for immediate needs (debt repayment, renovations)
  • Regular income for ongoing expenses
  • Line of credit reserved for emergencies

Eligibility Requirements

To qualify for a reverse mortgage you typically need to:

Age Requirements:

  • Minimum age 60 (some lenders accept 55+)
  • For couples, the youngest borrower's age determines eligibility
  • Older borrowers can access higher LVRs

Property Requirements:

  • Own your home (or have substantial equity if still paying a mortgage)
  • Property must be your primary residence
  • Standard residential dwellings accepted (houses, townhouses, apartments)
  • Property must meet minimum value (typically $150,000-$200,000+)
  • Located in Australia (most metro and regional areas)

Financial Requirements:

  • Ability to maintain property insurance
  • Ability to pay ongoing rates and maintenance
  • No requirement to prove income or employment
  • Existing mortgage must be paid out from reverse mortgage proceeds (if applicable)

Other Requirements:

  • Australian citizenship or permanent residency
  • Property title must be clear (or existing loans paid from proceeds)
  • Must receive independent legal and financial advice before proceeding

Properties Accepted

Generally Accepted

  • Freehold houses and townhouses
  • Strata title apartments and units (subject to conditions)
  • Properties in metropolitan and major regional areas
  • Standard residential construction
  • Properties with clear legal title

Generally Not Accepted

  • Properties on leasehold land
  • Retirement village units
  • Properties with life tenancies or restrictive covenants
  • Company title properties
  • Properties in very remote locations
  • Properties with significant structural issues
  • Hobby farms or properties on large acreage (varies by lender)

Interest Rates and Costs

Reverse mortgages have different rate structures than standard home loans:
interest-rates-and-costs

Interest Rates:

  • Variable rates: 7.5-9.5% p.a. (compared to standard home loans at 6-7%)
  • Fixed rates: 8.0-10.0% p.a. (less common, usually 5-year terms)
  • Rates are higher than standard mortgages because:
  • No regular repayments means higher lender risk
  • Longer loan terms (potentially 20-30+ years)
  • Property value risk over extended timeframes

Upfront Costs:

  • Establishment fee: $500-$1,500
  • Valuation fee: $300-$600
  • Legal fees: $800-$2,000 (independent legal advice required)
  • Financial advice: $300-$1,000 (independent financial advice recommended)
  • Government fees: Stamp duty (varies by state, often exempt or reduced for seniors)

Ongoing Costs:

  • Monthly account fee: $10-$30 (sometimes waived)
  • Annual fee: $200-$400 (some lenders)
  • No repayment required (interest capitalizes to loan balance)

Exit Costs:

  • Early repayment fees: $0-$1,500 depending on lender and circumstances
  • Deferred establishment fee: Some lenders charge additional fees at loan end (capped by regulations)

Important Protections and Regulations

Reverse mortgages in Australia are heavily regulated to protect senior Australians:

No Negative Equity Guarantee

You will never owe more than your home’s value when sold. If the loan balance exceeds the sale price, the lender absorbs the shortfall – you or your estate are never liable for the difference.

Consumer Credit Protection

  • All reverse mortgages must comply with National Consumer Credit Protection Act
  • Lenders must follow responsible lending obligations
  • Independent legal advice required before proceeding
  • Cooling-off periods apply (usually 10-14 business days)

Interest Rate Caps

Regulations cap how much interest rates can increase over the loan term, protecting borrowers from excessive rate rises.

Estate Protection

Regulations ensure your estate has at least a minimum percentage of property value remaining (usually at least 20% depending on circumstances and loan term).

Mandatory Counseling

Lenders must ensure you’ve received appropriate independent advice before proceeding, protecting you from making uninformed decisions.

Things to Consider

Reverse mortgages offer valuable access to equity but require careful consideration:

Advantages to Remember

  • Access funds without selling your home
  • No regular repayments required
  • Maintain home ownership and independence
  • Flexibility in how you use the funds
  • Protected by no negative equity guarantee

Considerations and Potential Drawbacks:

Reducing Equity for Inheritance

Compound interest significantly reduces equity over time, potentially leaving less for your children or beneficiaries to inherit.

Higher Interest Rates

Rates are typically 1-3% higher than standard home loans, causing the loan balance to grow faster.

Impact on Aged Care Assessment

Drawing large lump sums could affect your aged care means testing and accommodation bond requirements, potentially increasing your costs.

Centrelink Implications

While generally pension-friendly, how you use the funds can affect entitlements:
  • Minimal impact: Using funds for living expenses, home improvements, or debt repayment
  • Potential impact: Investing funds or gifting to family could affect asset testing

Limits Future Borrowing

Having a reverse mortgage may limit your ability to access other credit or loans in the future.

Property Must Be Maintained

You’re responsible for maintaining the property, paying rates, and keeping adequate insurance. Failure to do so could trigger default. .

Compound Interest Growth

The loan balance grows exponentially over time—what seems modest initially can become substantial after 15-20 years.

May Limit Future Options

If you decide to move or downsize later, the reverse mortgage must be repaid, which could limit your proceeds and options.

Example: Long-Term Impact

Starting Position

  • Age: 68
  • Property value: $700,000
  • Reverse mortgage: $140,000 (20% LVR)
  • Interest rate: 8% p.a.

20 Years Later (Age 88)

  • Property value: $1,540,285 (assuming 4% annual growth)
  • Loan balance: $652,530 (compound interest at 8%)
  • Remaining equity: $887,755
  • Inheritance reduced by: $512,530 (compared to no reverse mortgage)

While significant equity remains, the inheritance has been reduced by over $500,000 due to compound interest. Whether this is acceptable depends on your priorities and family circumstances.

Alternatives to Consider

Before committing to a reverse mortgage, explore these alternatives:

Downsizing: Sell your current home and purchase a smaller, less expensive property, releasing equity as cash while still owning your home.

  • Pros: Release larger amounts, no compound interest, potentially lower ongoing costs
  • Cons: Disruption of moving, selling costs, emotional attachment to current home, may lose age pension assets test exemption temporarily

Home Reversion Scheme: Sell a percentage of your home to a provider in exchange for a lump sum or regular income, while retaining the right to live there.

  • Pros: No debt accumulates, retain some ownership and capital growth
  • Cons: Give up percentage of future capital growth, complex legal structures, limited providers in Australia

Government Age Pension Loan Scheme: The government offers a reverse mortgage-style loan at lower interest rates (currently 4.5% p.a.) for age pension recipients.

  • Pros: Much lower interest rate than commercial reverse mortgages, government backed
  • Cons: Limited to pension payments (not lump sums), strict eligibility criteria, maximum total payment limits

Renting Out Rooms: Generate income by renting a room or granny flat to a tenant or boarder.

  • Pros: Regular income without debt, maintain full ownership
  • Cons: Loss of privacy, tenant management, may affect pension entitlements

Family Support: Ask family members for financial assistance or loans.

  • Pros: Potentially no interest or lower interest, keeps money in family
  • Cons: Can strain family relationships, may not be viable for all families

Sell and Rent: Sell your property and rent in the same area, releasing all your equity.

  • Pros: Maximum equity release, no property maintenance responsibilities
  • Cons: Loss of home ownership, no asset for inheritance, rent costs, emotional impact

Part Pension, Part Work: Continue some form of part-time work or consulting to supplement retirement income.

  • Pros: Maintains independence, keeps you active and engaged, no debt
  • Cons: May not be physically possible, limited opportunities for older workers

Impact on Your Estate and Family

It’s crucial to discuss your plans with family members:

Inheritance Reduction

  • Reverse mortgages significantly reduce the estate value you can leave to beneficiaries. Be transparent with your children or heirs about your decision and its implications.

Family Home Expectations

  • If family members expect to inherit the family home, a reverse mortgage may disappoint those expectations or force a sale they hoped to avoid.

Family Conversations

Discuss openly with your family:

  • Why you're considering a reverse mortgage
  • How you plan to use the funds
  • Impact on inheritance
  • Alternative options you've considered
  • Your priorities for retirement quality of life

Many families understand and support reverse mortgages when parents clearly communicate their reasoning and needs.

Tips for Reverse Mortgage Success

If you decide a reverse mortgage is right for you:

  • Seek independent advice: Consult with independent financial advisors and lawyers before proceeding - it's required and ensures you fully understand implications.
  • Borrow conservatively: Only draw what you genuinely need. Every dollar borrowed compounds over time, so minimising borrowing preserves more equity.
  • Consider line of credit over lump sum: Drawing funds as needed rather than taking a large upfront lump sum minimises interest accumulation.
  • Discuss with family: Have open conversations with children and beneficiaries about your decision and its impact.
  • Review Centrelink implications: Understand how drawing funds might affect your pension or aged care means testing.
  • Make voluntary repayments if possible: If your financial situation improves, consider making voluntary repayments to reduce the loan balance and preserve equity.
  • Maintain your property: Keep up with maintenance, rates, and insurance to avoid defaulting on loan conditions.
  • Understand all costs: Ensure you know all upfront and ongoing costs before proceeding.
  • Read all documentation carefully: Take time to review all contracts and disclosures - don't rush into any decision.
  • Consider future needs: Think about potential aged care costs, health expenses, and other future needs when deciding how much to borrow.
tips-for-reverse-mortgage-success
who-benefits-most

Who Benefits Most?

Reverse mortgages are particularly valuable for:
  • Asset-rich, income-poor retirees with substantial home equity but limited cash flow
  • Seniors wanting to age in place rather than downsize or move to aged care
  • People needing accessibility modifications to stay in their home safely
  • Retirees wanting better quality of life without selling their home
  • Those with limited superannuation needing to supplement retirement income
  • Seniors helping family financially while maintaining their own security
  • People with health issues wanting to enjoy retirement while they can

Is a Reverse Mortgage Right for You?

A reverse mortgage might be right for you if:

  • You're 60+ and own your home with substantial equity
  • You need additional income or funds but want to stay in your home
  • You understand compound interest and its long-term impact
  • You've explored alternatives and a reverse mortgage best suits your needs
  • Your family understands and supports your decision (or inheritance isn't a priority)
  • You can maintain the property and meet ongoing obligations
  • You've received independent financial and legal advice

However, a reverse mortgage may not be suitable if:

  • Preserving maximum inheritance is your top priority
  • You're willing and able to downsize to release equity
  • You can access other forms of assistance (family, government schemes)
  • You may need to move into aged care soon (reverse mortgage costs may not be worthwhile)
  • You're uncomfortable with accumulating debt
is-a-reverse-mortgage-right-for-you
our-reverse-mortgage-expertise

Our Reverse Mortgage Expertise

At Crew Financial, we approach reverse mortgages with care, expertise, and your best interests at heart:

  • Comprehensive assessment: We thoroughly assess whether a reverse mortgage is truly your best option or if alternatives might serve you better.
  • Honest advice: We'll never recommend a reverse mortgage if we don't believe it's right for your situation.
  • Lender comparison: We work with multiple reverse mortgage providers to find you the best rates and terms.
  • Independent referrals: We connect you with independent financial advisors and solicitors to ensure you receive unbiased advice.
  • Family meetings: We're happy to include family members in discussions to ensure everyone understands the decision.
  • Alternatives exploration: We help you consider and compare all alternatives before committing.
  • Ongoing support: We stay in touch and review your position regularly to ensure the reverse mortgage continues to serve your needs.

Common Questions About Reverse Mortgages

Yes, but the reverse mortgage must be repaid when you pass away, usually through selling the property. Any remaining equity goes to your estate. Alternatively, your children can repay the loan and keep the property.
You can sell at any time. The reverse mortgage is repaid from sale proceeds, and any remaining equity is yours.

If both partners are on the reverse mortgage, the surviving partner continues living in the home with no changes. The loan is only repaid when the surviving partner sells, moves to aged care, or passes away.

No, as long as you maintain the property, pay rates and insurance, and the home remains your primary residence. The lender cannot force you to sell.

The no negative equity guarantee protects you—you’ll never owe more than the property’s value when sold, regardless of market fluctuations.

Generally no, but large lump sum withdrawals could temporarily affect means testing depending on how you use the funds. Consult with a financial advisor about your specific situation.

Yes, most reverse mortgages allow voluntary repayments without penalty, helping you preserve equity if your circumstances improve.

Getting Started

If you’re considering a reverse mortgage, here’s how to begin:
  • Contact us for a confidential, no-obligation discussion about your situation and goals
  • Provide details about your property, age, and financial needs
  • Receive comprehensive information about reverse mortgages and alternatives
  • Get referred to independent advisors for financial and legal advice
  • Review lender options and quotes if you decide to proceed
  • Make an informed decision with full family awareness and professional guidance
getting-started

Your home represents a lifetime of hard work. Let’s ensure any decision you make about accessing that equity is the right one for your unique circumstances, goals, and family situation.

Get in touch today to discuss whether a reverse mortgage could help you enjoy the retirement you deserve.

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Response from the owner:Thank you for your wonderful feedback, Maxine! We're thrilled to hear that you had such a positive experience with our team during the home loan process. Our goal is to provide personalized support and clear communication, so it's great to know that we were able to meet your needs. We appreciate your recommendation and look forward to helping more clients achieve their homeownership dreams. Your kind words inspire us to continue delivering exceptional service! Your feedback is appreciated. Crew Financial
Nicole S
My family has used Crew Financial’s brokerage services three times in the last couple of years. Matt and Jodie are simply outstanding. Their professional knowledge skills and abilities are first class while retaining a personal and friendly approach. We have had excellent results on each occasion. I highly recommend their services.
Response from the owner:Thank you so much for your kind words, Nicole! We truly appreciate your trust in our services and are thrilled to hear about your positive experiences with Matt and Jodie. Delivering professional and friendly service is our priority, and it's rewarding to know we’ve met your expectations. Your recommendation means a lot to us, and we look forward to assisting your family with any future needs. Your feedback is appreciated. Crew Financial
Jack
The team at Crew Financial have been fantastic. From helping us with prospective properties to finalising our pre approval in a very timely manner, I cannot fault their service and motivation to get people what they are looking for. Looking forward to continuing to use their services well into the future.
Response from the owner:Thank you for your wonderful feedback, Jack! We are thrilled to hear that you had a fantastic experience with our team. Your satisfaction and trust mean a lot to us, and we are excited to assist you in your future financial endeavors. Please don't hesitate to reach out anytime you need support. Your feedback is appreciated. Crew Financial
bob
Dealing with Matt (and the team at Crew Financial) has been one of the most beneficial and de-stressing experiences of my financial life. Having purchased six properties in my life, I'm actually relieved to have refinanced (during COVID) and now restructured for an investment, with Crew Financial. Matt saved me over 1.2% when my 25 year lender, wouldn't give me their 'best rate' (due to being an 'existing customer '). A very good outcome given my income was a fifth (yep 20%!) of what it was before the COVID stand down. Matt's understanding of the intricacies of financial matters, has helped me to structure and invest late in my career, without reservation or anxiety. I recommend Matt and Crew Financial, unreservadly. David Foreman
Response from the owner:Thank you for your fantastic review, David! We're thrilled to hear that you had such a positive experience with Matt and the Crew Financial team. It’s great to know that we could help you save significantly while providing support during a challenging time. Your recommendation means a lot to us and we look forward to continuing to assist you with your financial journey. Your feedback is appreciated. Crew Financial
Paris A.
Rick at Crew Financial does incredible work, highly knowledgeable, professional and makes us feel supported every step of the way! We cannot thank him enough for all of his guidance and support!
Response from the owner:Thank you for your wonderful review, Paris! We're thrilled to hear that Rick provided you with exceptional service and support. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future! Your feedback is appreciated. Crew Financial
Channon K.
Our best experience purchasing a new home yet! Brett and the team were thorough and kept us in the loop every step of the way.
Highly recommend
Response from the owner:Thank you for your fantastic feedback! We're thrilled to hear that Brett and the team provided you with such a positive experience while buying your new home. Keeping our clients informed is a top priority for us. We appreciate your recommendation and wish you all the best in your new home! Your feedback is appreciated. Crew Financial
Channon K.
Brett and the team from Crew Financial were great to work with. They helped us through our unique situation of owning a new business and made the process easy and seamless. We would definitely use them again.
Response from the owner:Thank you for your wonderful feedback, Channon! We're thrilled to hear that Brett and the Crew Financial team were able to assist you with your unique situation. Making the process as easy and seamless as possible is our priority. We look forward to working with you again in the future! Your feedback is appreciated. Crew Financial
Amanda G.
We would like to extend a heartfelt thank you for the exceptional support and professional service provided during our home loan process. From start to finish, we felt fully informed every step of the way. Crew Financial were knowledgeable and responsive, making what could have been a complicated journey smooth and straightforward. Thank you for your outstanding assistance!
Response from the owner:Thank you so much for your kind words, Amanda! We're thrilled to hear that our team was able to provide you with exceptional support during your home loan process. It’s our goal to keep our clients informed and make the experience as smooth as possible. Your feedback means a lot to us, and we're grateful for the opportunity to assist you. We wish you all the best in your new home! Your feedback is appreciated. Crew Financial
Helena B.
the crew have been extremely patient, yet extremely professional , and I thank Rick , Jodie and team by for their support and great care in acquiring a good deal for my new home ! Great tram if hard workers
Response from the owner:Thank you for your wonderful feedback, Helena! We're thrilled to hear that Rick, Jodie, and the rest of the team provided you with the patient and professional support you needed. Delivering the best possible experience for our clients is our top priority, and it’s fantastic to know that you felt cared for throughout the process. Enjoy your new home! Your feedback is appreciated. Crew Financial
Christina I.
I recently refinanced my home loan with the help of Adoni and I couldn’t be happier with the experience. From the very first consult, he took the time to truly understand my financial goals and walked me through every step of the process with patience and clarity.

What really stood out was his professionalism, deep knowledge of the mortgage market, and commitment to finding me the best possible rate. Adoni kept me informed at every stage, promptly answered all my questions, and made what could have been a stressful process feel smooth and effortless.

Thanks to him I was able to secure a significantly better rate and reduce my monthly payments. I genuinely felt like I was in capable, trustworthy hands from start to finish.

I highly recommend Adoni and Crew Financial to anyone considering refinancing or applying for a new loan. Exceptional service, honest advice, and real results — everything you could ask for in a financial professional!
Response from the owner:Thank you for your wonderful review, Christina! We're thrilled to hear about your positive experience with Adoni during your home loan refinance. His dedication to understanding clients' financial goals and providing exceptional service is exactly what we strive for. We're glad that you found the process smooth and that you secured a better rate. Your recommendation means a lot to us, and we appreciate your trust in Crew Financial! Your feedback is appreciated. Crew Financial
Troy B.
Seamless process with the customer at the forefront. James took the time to understand our circumstances and give the best market advice for us. His communication skills were excellent, and no task was an inconvenience throughout the whole process.

Highly Recommend and look forward to using James services in the future.
Response from the owner:Thank you for sharing your positive experience, Troy. We're thrilled to hear that James provided such exceptional service and support throughout your process. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Your feedback is appreciated. Crew Financial
Ange S.
This is the 3rd time our family have worked with Brett from Crew Financial. Hopefully there will be many more times. Brett is an awesome human being that goes above and beyond to assist and obtain the best deal possible. Great communication, anytime, any day with great outcomes! Highly recommend!
Response from the owner:Thank you for sharing your detailed experience, Ange! We're thrilled to hear that Brett provided you with the support and expertise you needed during such a delicate time. Your recommendation means a lot to us, and we're glad we could help you successfully purchase your father's home. We appreciate your trust in Crew Financial and look forward to assisting you in the future! Your feedback is appreciated. Crew Financial
Adam T.
Matt and his team have been a breath of fresh air to deal with. They actively listened to our needs for the refinance and offered excellent products to manage and in fact exceed expectations
Response from the owner:Thank you for your fantastic feedback, Adam! We're thrilled to hear that Matt and the team were able to meet and exceed your expectations during the refinance process. Your satisfaction is our top priority, and it's great to know we achieved that for you. We appreciate your trust in us and look forward to working with you again in the future. Your feedback is appreciated. Crew Financial
Ryan C.
We’re incredibly grateful to Rick and Elisha for helping us secure our first home. From the very beginning, they were professional, knowledgeable, and genuinely supportive. Their advice was clear and reassuring, and they made the entire process feel smooth and manageable.

One of the standout moments was their recommendation of a building and pest inspector, which helped us identify key issues early and gave us peace of mind moving forward. It’s that kind of thoughtful, proactive support that made all the difference.
Thanks to their expertise and dedication, we felt confident every step of the way. We couldn’t have asked for better guidance or service.

Highly recommend them to anyone looking for trusted mortgage brokers!

Ryan and Mia
Response from the owner:Thank you so much for your kind words and for sharing your experience with Rick and Elisha. We're thrilled to hear that their professionalism and support made your home-buying journey smooth and manageable. It's great to know that their proactive approach, especially with the building and pest inspector recommendation, provided you with peace of mind. We appreciate your recommendation and wish you many happy moments in your new home! Your feedback is appreciated. Crew Financial
Brett C.
Did a great job helping me structure my investment loans … thanks again
Response from the owner:Thank you for your fantastic feedback! We're glad to hear that our team was able to assist you in structuring your investment loans effectively. Your satisfaction is our priority, and we appreciate your trust in us. If you have any other needs in the future, don't hesitate to reach out. Your feedback is appreciated. Crew Financial
Donna W.
Highly Recommend Melina and Carlo from Crew Financial!

Melina and Carlo were absolutely fantastic to deal with. Melina came highly recommended by a close friend and her knowledge and commitment to helping me navigate my home loan was clear from our first meeting. I felt supported the whole way through - nothing was ever too much trouble. I wouldn’t hesitate to recommend Melina and Carlo to anyone looking for a reliable, knowledgeable, and down-to-earth mortgage broker.
Response from the owner:Thank you so much for your wonderful feedback, Donna! We're thrilled to hear that Melina and Carlo provided you with the support and expertise you needed for your home loan. Their dedication to helping clients is truly commendable, and your recommendation means the world to us. We're glad you had a positive experience and appreciate you taking the time to share it! Your feedback is appreciated. Crew Financial
Nikki Y.
Thank you, as always we have received such wonderful service with such a personal approach and understanding of our specific financial needs. Thanks for being so responsive and for making the process so easy for us.
Response from the owner:We greatly appreciate your kind words and are thrilled to hear that you received wonderful service tailored to your financial needs. It's our goal to make the process as seamless as possible for you. Thank you for trusting us, and we look forward to continuing to serve you in the future. Your feedback is appreciated. Crew Financial
Aaron G.
Matt, Jodie and the team are awesome. Great communication, great support throughout the whole loan process. Five stars!!!!!
Response from the owner:Thank you for your fantastic review, Aaron! We're thrilled to hear that you had a great experience with Matt, Jodie, and the team. Your feedback on our communication and support means a lot to us. We appreciate your trust and look forward to assisting you again in the future. Your feedback is appreciated. Crew Financial
Richard Y.
Wow! Thank you Crew Financial ! Elisha worked through a few challenges and came up with a great solution for us. This is why we use the experts ( Again). First in Class every time!
Response from the owner:Thank you for the fantastic review, Richard! We’re glad to hear that Elisha was able to navigate through the challenges and provide you with an effective solution. Your trust in our expertise means the world to us. We appreciate your continued support and look forward to assisting you again in the future! Your feedback is appreciated. Crew Financial
J G
Very professional and helpful advice. A seamless process for setting up an investment loan
Response from the owner:Thank you for your kind words! We're glad to hear that you found our advice professional and helpful, and that the process for setting up your investment loan was seamless. Your satisfaction is our top priority, and we appreciate your trust in our services. If you need any further assistance, don't hesitate to reach out. Your feedback is appreciated. Crew Financial
D B
Pretty seamless process.
I had no time constraints so it seemed to step through a needed
Response from the owner:Thank you for your feedback! We're glad to hear that you found the process to be seamless. If you have any suggestions for improvement or if there's anything else we can do to enhance your experience, please let us know. We appreciate your support and look forward to serving you again! Your feedback is appreciated. Crew Financial
Grace S.
Was referred to Crew Financial to seek assistance in securing a mortgage for a first home purchase. Spoke to Jodie who very much went above and beyond to help us with our situation. She was more than happy to answer our questions and clear up any confusion we had even with knowing we had another application with another broker. I happily recommend Crew Financial and Jodie to anyone seeking help with a loan!
Gary K.
This is the second time I have asked Crewfinancial to arrange loans and again they have been outstanding. Not only do they react immediately and positively to problems from outside their control but proactively avoid problems eventuating. Their communications are excellent and the energy and effort are beyond description. They work into the night or on weekends, whatever is needed to help their clients. I cannot recommend this organisation highly enough. Thank you for all you did, I would only ever use CrewFinancial in the future.
Response from the owner:Thank you for your fantastic review, Gary! We greatly appreciate your continued trust in CrewFinancial for your loan arrangements. It's wonderful to hear that our team's dedication and proactive approach have made a positive impact on your experience. Your recommendation means a lot to us, and we're thrilled to have earned your loyalty. We look forward to assisting you again in the future! Your feedback is appreciated. Crew Financial
Joshua W.
I cannot recommend Brett at Crew Financial highly enough! From start to finish, he always goes above and beyond, putting in 110% to make sure we’re looked after. This is the second time we’ve worked with Brett, and the level of care, professionalism, and commitment he shows each time is outstanding. He makes the whole process stress-free, explains everything clearly, and ensures we’re always in the best possible position. Also a special mention to the Settlement Coordinator, Carlo, whose support and attention to detail made the process seamless. We’ll definitely be back for a third time when the need arises.
Response from the owner:Thank you for your glowing review, Joshua! We're thrilled to hear that Brett and Carlo provided you with excellent service and made your experience stress-free. Your appreciation of their professionalism and attention to detail truly means a lot to us. We look forward to assisting you again in the future! Thank you for choosing Crew Financial. Your feedback is appreciated. Crew Financial
L K.
Amazing service! I’m a sole trader and didn't have a full years worth of financials at the time and Brett still found smart workarounds to get me approved. When the financial year ticked over he was able to refinance and get me an even better rate! Super easy to deal with and always helpful. Highly recommend. Cheers Brett 👍🏽
Response from the owner:Thank you for your fantastic feedback! We're thrilled to hear that Brett was able to find solutions that worked for you and secure a better rate upon refinancing. Your recommendation means a lot to us, and we're glad you found the process easy and helpful. We look forward to supporting your future financial needs! Your feedback is appreciated. Crew Financial
Shane S.
Amazing work by Matt and the team. They handled our situation with ease and professionalism at every stage. Got us well above the result we had hoped for! Couldn’t recommend highly enough
Response from the owner:Thank you for your fantastic feedback, Shane! We're thrilled to hear that Matt and the team exceeded your expectations. Your recommendation means a lot to us. We're always here to help, and we look forward to assisting you again in the future. Your feedback is appreciated. Crew Financial
Glen H.
The crew financial team are top notch! They kept me well informed every step of the loan application and property purchasing process. Any questions were handled quickly and thoroughly. A relief to have such a team to guide you through a process few of us do often!
Response from the owner:Thank you for your wonderful review! We're thrilled to hear that our financial team was able to provide you with the support and guidance you needed throughout the loan application and property purchasing process. Your satisfaction is our priority, and we appreciate your trust in us. If you need anything else in the future, don't hesitate to reach out. Your feedback is appreciated. Crew Financial
Tom L.
Highly recommend Crew Financial.
Response from the owner:Thanks for the review Tom. We really do care about getting excellent results for our clients.
Nikki S.
Adoni from Crew Financial was instrumental in us being able to purchase our new property. He was able to secure us more borrowing capacity than any other lender, and was an absolute delight to deal with. He has been super responsive and never made us feel stupid ( I had MANY stupid questions!) or pressured. Very clear communication made the settlement process seamless and we will absolutely be recommending Crew Financial and Adoni to all our friends and family.
Response from the owner:Thank you so much for your wonderful feedback! We're thrilled to hear that Adoni was able to assist you in securing your new property and that his responsiveness and support made your experience enjoyable. We pride ourselves on clear communication and are delighted to know that you felt comfortable throughout the process. Your recommendations to friends and family mean the world to us. We look forward to working with you again in the future! Your feedback is appreciated. Crew Financial
Andrew P.
Great professional service, highly recommended.
Response from the owner:Thanks Andy, look forward to hearing how the build goes.
Adam L.
5 Star service!
Cannot fault!
Response from the owner:Thank you Adam for your fantastic feedback! We're thrilled to hear that you had a 5-star experience with us. Your feedback is appreciated. Crew Financial
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