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Customer Success Lead

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Job Description

– Proven experience leading a customer support/customer success function (or acting as the senior “go-to” who sets the standard).

– Strong stakeholder management skills, ideally in environments where outcomes rely on influence, coordination, and clear expectations.

– Excellent judgement under pressure: you can prioritise, problem-solve, and keep service moving without cutting corners.

– Comfort operating systems while steadily improving them.

– A coaching leadership style that lifts capability and builds independence.

 

Employment Status

Customer Success Lead

Educational Requirements

Cert 3, Cert 4 or TAFE

Experience Requirements

3-5 Years

Salary

100K-140K

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